Our client is a national provider of light poles, concrete blocks, and accessories, specialising in deliveries to commercial building sites across Australia. With freight requirements that include oversized poles and heavy concrete blocks, they face unique logistical challenges that demand specialised delivery solutions. Their previous supplier struggled to meet these requirements, leading to delays and inefficiencies in their supply chain. By partnering with us, they’ve gained access to a nationwide network of carriers, tailored freight solutions, and the expertise needed to manage both standard and complex deliveries efficiently.

Before partnering with CFS, the company faced significant logistical challenges that affected their ability to efficiently transport oversized light poles and heavy concrete blocks to various commercial building sites. Limited access to specialised transport options, a fragmented logistics network, and insufficient project coordination led to delayed deliveries and operational inefficiencies. Below are the key issues they encountered:

Limited Logistics Network
The company struggled with a lack of reliable logistics partners capable of transporting oversized items, such as 6-metre poles and 4.5-tonne concrete blocks, particularly in Queensland. This limited network affected their ability to meet delivery timelines.

Inadequate Freight Solutions for Oversized Goods
Handling long poles and heavy blocks required specific vehicle types, including crane trucks and forklift-accessible carriers, which their previous supplier could not provide consistently. This led to frequent delays in deliveries to commercial sites.

• Difficulty Coordinating Specialised Deliveries
  The company found it challenging to coordinate multi-stage delivery processes, especially for union or construction sites with specific delivery requirements. Without a comprehensive logistics plan, these specialised jobs were prone to inefficiencies and setbacks.
  
  Lack of Flexibility in Handling Special Projects
  Their former supplier could not manage specialised freight projects, such as union site deliveries or heavy-lift requirements, resulting in unreliable service for more complex jobs. This lack of flexibility further hindered their operations.
  
  High Operational Costs
  Due to the inefficiencies in managing oversized freight and relying on a fragmented logistics network, the company incurred high operational costs, affecting profitability and their ability to scale.

To address the logistical challenges the company faced, we implemented several key solutions that significantly improved their freight operations. By tailoring our approach to their unique needs, we ensured that both standard and oversized freight were handled efficiently and reliably. Below are the key solutions provided:

Specialised Carrier Network for Oversized Freight
We introduced a reliable network of specialised carriers capable of handling oversized items, such as long poles and heavy concrete blocks. This ensured the right vehicles, including crane trucks and forklifts, were available for safe and timely deliveries to commercial sites.

Project-Based Freight Coordination
For larger and more complex deliveries, we managed the logistics as individual projects, ensuring smooth coordination and communication for deliveries to sites with specific requirements.

Streamlined Freight Management for Standard Shipments
We implemented a solution that allowed the company to easily book and manage their smaller, palletised freight with full visibility. This simplified their operations for non-oversized goods, increasing overall efficiency.

Comprehensive Freight Planning
We provided tailored freight planning, including optimised scheduling and route management, to reduce delays and streamline the logistics process for both standard and specialised deliveries.

Real-Time Freight Tracking
We equipped the company with real-time tracking capabilities, giving them full visibility of their freight movements. This improved communication with their clients and reduced uncertainty regarding delivery times.

Onboarding and Training
We provided in-depth training for the company's team, enabling them to confidently manage their freight bookings and make informed decisions on what freight needed special handling versus standard processing.

Dedicated Support for Special Projects
For deliveries that fell outside of standard parameters—such as long poles, heavy blocks, or deliveries with unique site requirements—we provided hands-on support, managing these jobs as special projects to ensure seamless delivery execution.

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  Reduction in Delivery Delays
  With a specialised carrier network and optimised freight coordination, delivery times improved, ensuring that oversized freight arrived at commercial sites as scheduled.
  
  Improvement in Delivery Planning Efficiency
  The introduction of tailored freight planning and coordination significantly streamlined the scheduling process, reducing time spent on logistics planning and enabling faster turnarounds.
  
  Decrease in Customer Complaints
  Improved delivery reliability and enhanced communication through real-time tracking resulted in fewer complaints from their clients, leading to higher customer satisfaction.
  
  Reduction in Freight Mismanagement
  Clear differentiation between standard and oversized freight, along with dedicated project management for complex jobs, drastically reduced miscommunications and errors in bookings and deliveries.
  
  Increase in Operational Uptime
  Faster, more reliable deliveries reduced project delays, allowing the company to keep their operations on track with minimal downtime caused by late arrivals of essential materials.
  
  Reduction in Freight Damage
  With the use of specialised carriers and appropriate handling equipment for oversized goods, incidents of freight damage were significantly reduced, ensuring safer transport of valuable materials.
  
  Increase in Freight Handling Capacity
  Thanks to optimised freight processes and access to the right carriers, the company was able to handle a larger volume of freight, allowing them to take on more projects and expand their service capacity.