FREQUENTLY ASKED QUESTIONS

 

At CFS, we understand that logistics can be complex, which is why we’ve compiled this FAQ to provide clear answers to some of the most common questions about our services. Whether you’re curious about our freight options, technology, or how we handle specialised shipments, you’ll find helpful information here. Our goal is to make your experience with CFS as seamless as possible, offering transparency and support at every stage of your logistics journey. If you have any further questions, our dedicated team is always here to help.

 

 

SERVICES & SOLUTIONS

Explore CFS’s range of freight options, from road and air to international shipping and warehousing, tailored to your needs.

What are the freight services offered by CFS in Australia?

CFS provides a full range of freight services nationwide to businesses based in Australia, including road, air, and rail freight, international shipping, warehousing, and 3PL/4PL solutions. We also offer specialised services like oversized freight handling, project work, fragile and high-value shipments, as well as dangerous goods transport. Whether you need express shipping, same-day delivery, or international freight services, CFS ensures your goods are delivered efficiently and securely.

What road freight services does CFS offer across Australia?

CFS provides reliable road freight services across Australia, offering both general and express road freight options. Whether you need local deliveries or long-distance transportation, our road services are designed to ensure your goods are delivered safely and on time. We work with a nationwide network of carriers to provide flexible solutions for all types of freight, from small parcels to large bulk shipments.

Does CFS offer rail freight services in Australia?

Yes, CFS offers rail freight services as an economical and reliable solution for transporting goods over long distances within Australia. Rail freight is ideal for bulk shipments or non-urgent deliveries, providing an alternative to road and air transport. We partner with leading rail carriers to ensure smooth and efficient rail freight services across key routes nationwide.

Does CFS provide domestic air freight services within Australia?

 Yes, CFS offers domestic air freight services for businesses that need fast, time-sensitive deliveries within Australia. Whether it's same-day or next-day air freight, we ensure your goods are delivered quickly and securely.

How does CFS manage time-sensitive and express freight deliveries?

CFS offers a variety of time-sensitive and express freight delivery options, including same-day, overnight, and next-day services across Australia. Our extensive network of reliable carriers ensures that urgent deliveries are prioritised and reach their destination on time, helping businesses meet tight deadlines without any hassle.

Does CFS provide international freight shipping services?

Yes, CFS offers international freight shipping services via both air and sea freight. Whether you’re shipping to or from Australia, our team handles customs clearance, documentation, and transport logistics to ensure your goods arrive safely and on time. We provide tailored international shipping solutions for all types of freight, including oversized or high-value goods.

How can CFS help reduce freight costs for my business?

CFS can help reduce freight costs by optimising your shipping processes and offering tailored freight solutions. Our team evaluates your current logistics operations, identifies opportunities for packaging optimisation, consolidates shipments, and recommends the most cost-effective carriers. With our Freight Management Technology, you can also track and manage shipments more efficiently, reducing errors and improving cost control.

Does CFS handle dangerous goods transport?

Yes, CFS is experienced in handling the transport of dangerous goods (DG) within Australia. We comply with all national regulations, including the Dangerous Goods Code, and work with certified carriers to ensure that your DG shipments are handled safely and securely. Our team will guide you through the entire process, from documentation to compliant packaging and transport.

Can CFS provide freight solutions for businesses with fluctuating shipment volumes?

Yes, CFS offers flexible freight solutions for businesses with fluctuating shipment volumes. Whether your needs change due to seasonal demand or unexpected surges, we can scale our services accordingly. From small consignments to bulk freight, we ensure smooth logistics and reliable delivery no matter the volume.

Does CFS provide return logistics and reverse logistics solutions in Australia?

Yes, CFS offers return logistics and reverse logistics solutions across Australia. We provide businesses with efficient and cost-effective ways to manage returns, product recalls, or warranty claims. Our return logistics process includes managing returns from customers, handling the reverse flow of goods, and processing them back into inventory or disposal, depending on your requirements.

Does CFS provide warehousing and fulfilment services in Australia?

Yes, CFS offers comprehensive warehousing and fulfilment services across Australia. We work with trusted 3PL providers to offer secure storage, inventory management, and fulfilment solutions tailored to your business needs. Whether you need short-term storage, order picking and packing, or long-term inventory management, CFS ensures your supply chain runs efficiently from warehousing to delivery.

CUSTOMER SUPPORT & ACCOUNT MANAGEMENT 

Discover our personalised support, from dedicated account managers to 24/7 assistance and dispute resolution.

What kind of customer support does CFS provide?

CFS offers 24/7 customer support to ensure all your logistics needs are met, no matter the time or situation. Our entire team works as an extension of your business, dedicated to helping you manage your freight operations seamlessly. Each client is also assigned a dedicated account manager who not only understands your business but also ensures that your logistics strategy aligns with your overall business goals. Your account manager regularly reviews and optimises your freight services, providing insights and strategic advice to keep your operations ahead of the curve. With CFS, you have a team fully committed to your success, providing both day-to-day support and long-term strategic guidance.

How quickly does CFS respond to customer queries?

At CFS, we prioritise fast response times. Our support team aims to respond to all customer queries within 15 minutes (with an average response time of 5 minutes) during business hours. For urgent issues, our on-call team is available 24/7 to ensure any problems are addressed quickly and efficiently.

How can I get in touch with CFS for support?

You can contact CFS for support through phone, email, or our online portal. We provide multiple ways to reach us so that you can get help in the way that’s most convenient for you. Whether you need immediate assistance or want to track the status of an ongoing issue, our support team is always available.

How does CFS personalise its logistics solutions for each client?

CFS personalises its logistics solutions by assigning dedicated account managers who work closely with you to understand your business. We tailor freight services, reporting, and technology solutions to match your specific requirements, ensuring that you receive the most efficient and cost-effective logistics support.

Can CFS help manage my logistics strategy long-term?

Absolutely. Your dedicated account manager at CFS is here to provide long-term strategic advice for your logistics operations. We’ll help you review your supply chain, identify opportunities for cost savings, and scale our services to meet your business’s growth. Whether it’s optimising freight processes or adapting to changes in demand, we’re here to support you at every stage.

DISPATCH & DELIVERY

Find out how CFS manages your shipments, including tracking, delivery options, and international logistics.

How does CFS manage the dispatch process to ensure timely deliveries?

CFS uses a streamlined dispatch process to ensure that all shipments are handled efficiently and delivered on time. Our Freight Management Technology enables real-time tracking and coordination with carriers, ensuring that each shipment is dispatched promptly. Whether it's a regular delivery or a time-sensitive shipment, we make sure your goods are en route as quickly as possible, while providing full visibility throughout the process.

Does CFS offer same-day or next-day delivery services?

Yes, CFS provides both same-day and next-day delivery services for urgent shipments. We work with a network of trusted carriers to ensure that your time-sensitive deliveries are prioritised and arrive at their destination quickly and securely. These services are available across Australia for both local and long-distance shipments.

Can I track my delivery in real-time with CFS?

Absolutely. CFS offers real-time tracking for all your deliveries through our Freight Management Technology. From the moment your shipment is dispatched, you can monitor its progress and receive updates at each key stage. This ensures full visibility and peace of mind, knowing exactly where your shipment is and when it will arrive.

What options does CFS provide for handling multiple deliveries in one dispatch?

CFS offers flexible options for consolidating multiple deliveries into one dispatch and break down pallets, helping to reduce costs and improve efficiency. Our team can coordinate shipments going to the same or various locations.

What happens if there is a delay with my delivery?

While CFS works hard to ensure timely deliveries, delays can occasionally occur due to factors beyond our control, such as weather or carrier disruptions. If your shipment is delayed, we will inform you immediately and provide regular updates on the status of the delivery. We also work with carriers to minimise the impact of delays and ensure that your shipment reaches its destination as soon as possible.

Does CFS offer delivery to remote or rural areas in Australia?

Yes, CFS provides delivery services to remote and rural areas across Australia. Our national network of carriers ensures that we can reach even the most remote locations with reliable and efficient service. Whether you’re shipping to urban centres or rural areas, we ensure that your goods are delivered safely and on time.

How does CFS handle fragile or high-value deliveries?

CFS takes extra care when handling fragile or high-value deliveries. We work with carriers experienced in transporting delicate and valuable goods, ensuring they are properly packed, handled, and transported securely. We also offer tracking and insurance options for added peace of mind, ensuring that your shipments arrive safely and in perfect condition.

Does CFS offer insurance for deliveries?

Yes, CFS offers comprehensive insurance options to cover your deliveries. Whether you're shipping high-value goods, fragile items, or bulk freight, we provide insurance coverage to give you peace of mind. Our team can help you select the right insurance option for your shipment, ensuring that your goods are protected in transit from pickup to delivery.

How does CFS manage specialised project work or large-scale logistics projects?

CFS has a dedicated department for managing specialised project work and large-scale logistics projects. Our project management team works closely with your business to plan, coordinate, and execute complex logistics solutions. Whether it's coordinating large shipments, handling oversized freight, or managing time-critical deliveries for major events or campaigns, our specialists ensure every aspect of your project is delivered smoothly and on time.

BILLING, INVOICING & PAYMENTS

Get answers on invoicing, payment terms, and resolving any billing discrepancies.

What payment options does CFS offer?

To make payments as simple as possible, CFS offers a range of payment options, including bank transfers, direct debit, and credit card payments.

How does CFS handle invoicing for my freight services?

CFS provides a streamlined weekly consolidated invoice, which includes charges for all jobs across all carriers. This means you only need to process one freight bill, eliminating the hassle of managing multiple invoices and different payment terms. We handle the entire invoicing process, including auditing and checking for discrepancies before you receive your bill, so you can be confident that all charges are accurate and verified.

Can CFS customise my invoices?

Yes, CFS can customise invoices to suit your needs. Whether you prefer invoices at a branch or head office level, or in a specific format like Excel or PDF, we can tailor the invoicing process to best fit your internal systems. 

How does CFS resolve discrepancies or additional charges?

CFS manages discrepancies and additional charges directly with carriers on your behalf. If we identify any charges that don’t align, we resolve them internally, ensuring you only receive accurate, finalised invoices. In the event of a query or concern, our accounts team is available to quickly resolve any issues, acting as your single point of contact for all billing-related questions.

TECHNOLOGY & INTEGRATIONS

Learn how our Freight Management Technology integrates with your systems, streamlining bookings, tracking, and invoicing.

What is a TMS (Transport Management System), and how does CFS's TMS benefit my business?

A TMS (Transport Management System) is a digital platform that streamlines and automates your logistics operations, from booking freight to tracking and invoicing. CFS’s TMS simplifies your entire freight process by providing real-time tracking, automating bookings, and integrating seamlessly with your existing systems. Key features include managing multiple carriers in one place, optimising freight routes, and reducing manual tasks—helping your business save time, cut costs, and increase visibility over shipments.

How does CFS’s TMS improve visibility and control over my shipments?

CFS’s TMS offers real-time visibility over all your shipments, from dispatch to delivery. You can track the status of each consignment, monitor carrier performance, and receive alerts if any issues arise. The system consolidates data across multiple carriers, giving you complete control and insight into your entire freight operation, helping you make informed decisions and optimise your logistics strategy.

Can I manage multiple carriers through CFS’s TMS?

Yes, CFS’s TMS allows you to manage multiple carriers in one place. Instead of dealing with each carrier separately, you can book, track, and manage all your shipments through a single platform. This helps streamline operations, reduce complexity, and ensure you’re always using the most efficient carriers for your specific needs.

What platforms does CFS integrate with?

CFS integrates with a variety of e-commerce, ERP, and WMS platforms, including Shopify, WooCommerce, MYOB, and DEAR, as well as other popular systems like NetSuite and BigCommerce. Our integrations are designed to automate tasks such as freight bookings and tracking, reducing manual data entry and increasing efficiency. Whether you need live shipping rates, order syncing, or seamless data flow, our system ensures your logistics are streamlined and connected to your business operations.

Does CFS offer custom integrations for specific client needs?

Yes, CFS offers limitless customisation options for integrations. We work closely with clients to tailor solutions that meet their specific logistics and business requirements. Whether you need to integrate unique platforms or automate complex processes, our team can work with you to build custom solutions that seamlessly connect your freight operations with your existing systems. 

CUSTOMISED SOLUTIONS & INDUSTRY EXPERTISE 

See how CFS tailors logistics solutions with industry expertise to optimise your supply chain.

Does CFS provide customised logistics solutions for different industries?

Yes, CFS offers tailored logistics solutions that cater to the unique needs of businesses across all industries. Whether you’re in retail, manufacturing, e-commerce, or specialised sectors, our team works closely with you to develop solutions that meet your specific operational requirements. With expertise in handling everything from urgent shipments to large-scale freight, we ensure that your logistics strategy is optimised for efficiency, cost-effectiveness, and scalability, no matter your industry.

How long has CFS been operating, and what sets your team apart in the logistics industry?

CFS was established in 2006 and was founded with a pragmatic approach to solve real logistics challenges for businesses. Since then, our team has been handpicked for their expertise, with many having long-standing careers in transport. We continuously develop our skills to meet evolving industry needs, ensuring our customers always receive cutting-edge service as the logistics landscape changes.

How confident do you feel with where the company is going?

We will begin in this chapter by dealing with some general quantum mechanical ideas. Some of the statements will be quite precise, others only partially precise. It will be hard to tell you as we go along which is which, but by the time you have finished the rest of the book, you will understand in looking back which parts hold up and which parts were only explained roughly.

Can CFS scale its logistics services for businesses of all sizes?

Absolutely. CFS’s logistics solutions are fully scalable, whether you’re a small business with occasional freight needs or a large enterprise managing high-volume shipments. We tailor our services to match your requirements, providing flexible freight options and seamless management of large-scale logistics projects. From handling urgent deliveries to managing bulk shipments, we ensure that our services grow alongside your business while maintaining efficiency and reliability.

How does CFS handle complex logistics challenges?

CFS is highly flexible in managing complex logistics challenges, offering tailored solutions that adapt to unique business needs. Whether it’s coordinating large-scale projects, handling oversized freight, or managing tight delivery deadlines, we work closely with clients to develop customised plans. Our experienced team is skilled at problem-solving, using data-driven insights and industry expertise to ensure efficient and reliable outcomes, no matter how difficult the request.