CUSTOMER PROFILE

From Farm to Fork — Delivering Fresh Produce Across States in Just Six Hours

Our client is a high-end restaurant group based in Adelaide’s CBD, renowned for serving premium, locally sourced ingredients. To maintain their standard of freshness, they rely on daily deliveries of temperature-controlled produce sourced from boutique growers across Australia. In this instance, they needed a same-day delivery of fresh produce collected from a remote supplier in Sydney’s Northern Suburbs and delivered to their Adelaide restaurant in time for evening service.

This project involved complex coordination and strict timeframes:

• Same-Day Interstate Transit
  The produce needed to travel over 1,300 kilometres from Sydney to Adelaide within six hours to ensure it could be served that night.

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• Remote Pickup Location
  The supplier operated from a semi-rural area in Sydney’s Northern Suburbs, requiring early-morning collection and precise timing.

Cost Efficiency
The solution had to remain cost-effective to ensure the customer could continue this model as an ongoing logistics arrangement.

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• Multi-Leg Journey
  The freight needed same-day collection, airport transfer in Sydney, interstate air transport, airport recovery in Adelaide, and direct delivery to the restaurant, all completed seamlessly within the same day.

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• Cold Chain Integrity
  The produce was highly perishable and required temperature control throughout the journey to preserve quality and meet food safety standards.

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To meet these requirements, we implemented a coordinated VIP air freight solution:

• Dedicated Morning Collection
  A driver was dispatched early in the morning to collect the produce directly from the supplier in Sydney’s Northern Suburbs.

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• Direct Airport Transfer
  The goods were transported immediately to Sydney Airport on a priority service, reducing handling time and ensuring they met the scheduled flight.

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• Perishable Freight Processing
  Our team processed the goods with the airway bill and lodged the freight under perishable goods conditions to ensure proper handling.

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• Seamless Flight Coordination
  The shipment was booked on a Virgin Australia flight that departed on schedule, with real-time tracking and communication throughout transit.

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• Immediate On-Ground Recovery
  A driver was on standby in Adelaide to collect the goods as soon as they were available, ensuring there were no delays at the destination airport.

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• Final Mile Delivery
  The produce was delivered directly to the restaurant in Adelaide’s CBD, maintaining temperature control from pickup through to delivery.

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• From Sydney to Adelaide in Six Hours: Fresh, On Time, and Cost-Effective. The operation was completed in full within six hours from collection to delivery, ensuring the restaurant received its produce fresh and ready for service that evening.

  • Six-Hour Turnaround
    The delivery was completed from Sydney to Adelaide within six hours, providing the customer with a true same-day farm-to-fork solution.

  • Complete Cold Chain Integrity
    Temperature control was maintained throughout all stages of transport, ensuring the produce arrived in perfect condition.

  • On-Time and On-Budget
    The delivery was completed with no flight or handling delays and at a competitive rate, making it a viable long-term freight model for the client.

  This project demonstrated our ability to execute complex, time-sensitive, temperature-controlled deliveries across states, combining precision, reliability, and efficiency to meet our customer’s exact requirements.