This company specialises in printing and packaging solutions, catering to industries such as food, pharmaceuticals, and consumer goods. They offer custom, high-quality print jobs, including brochures and luxury packaging. Their freight needs span both large-scale commercial print runs and direct-to-consumer deliveries, requiring secure, cost-effective transport solutions. The business operates in two key segments: B2B, serving commercial clients, and B2C, delivering custom-printed products directly to consumers.

Before partnering with CFS, this company struggled with managing their freight efficiently. They faced issues with inaccurate pricing, inefficient processes, and difficulties coordinating both their B2B and B2C operations. These challenges impacted their ability to provide reliable cost estimates and manage multiple carriers effectively.

• Inaccurate Quoting:
  The company used an internal spreadsheet to calculate job costs, but it didn’t account for surcharges like residential or handling fees. This led to unexpected additional costs, affecting their overall profitability and customer pricing accuracy.
  
  Inefficient Carrier Management:
  They relied on several different carriers, requiring manual quoting and tracking across multiple systems. This complicated their operations, leading to increased administrative workload and inefficiencies.
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• Outdated Pricing Models:
• Their self-built quoting tool didn’t have real-time rate updates, which caused delays and inaccuracies in quoting, leading to potential cost recovery issues and delays in dispatch.

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• B2B and B2C Coordination:
  The business needed a system that could efficiently handle both large-scale commercial (B2B) orders and direct-to-consumer (B2C) deliveries, which was difficult with their disjointed processes.
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• Manual and Time-Consuming Processes:
  Their reliance on manual data entry and handling multiple carrier portals for quoting, invoicing, and dispatch led to time-consuming tasks that slowed down their operations, leaving little room for streamlining or focusing on growth.

To address the challenges of managing complex B2B and B2C freight needs, handling multiple carriers, and ensuring cost accuracy, we implemented a series of tailored solutions:

• Streamlined Quoting and Cost Transparency:
  We set up a dedicated account in our TMS for the customer to handle their estimations. This solution allowed them to upload job details and receive a full quote report that included all surcharges upfront, ensuring cost visibility and eliminating surprises.
  
  Integration with ERP System:
  By integrating their ERP system with our TMS, we automated the flow of information from quoting to dispatch. This seamless process reduced manual data entry, improved operational efficiency, and ensured that all deliveries, both commercial and residential, were managed smoothly.
  
  Real-Time Tracking and Communication:
  We enhanced the company’s ability to monitor shipments by providing real-time tracking and communication tools. This ensured that the sales and dispatch teams had up-to-date information on all consignments, reducing delays and prioritising time-sensitive deliveries.
  
  Simplified Carrier Management:
  With CFS consolidating their carrier management into one platform, the customer no longer had to juggle multiple carrier portals, reducing administrative workload and making freight management much more efficient.

• Reduction in Manual Processing:
  By automating the quoting, invoicing, and dispatch processes, the customer reduced manual tasks by 30%. This freed up valuable time for the team to focus on more strategic activities, improving productivity.
  
  Increase in Cost Recovery:
  The inclusion of surcharges in the initial quotes resulted in a 35% improvement in cost recovery. By eliminating unexpected fees, they were able to improve profitability and strengthen performance.
  
  Improvement in Dispatch Time:
  Streamlining the dispatch process led to a 25% increase in dispatch speed, allowing the customer to meet critical deadlines more consistently and improve delivery times for time-sensitive shipments.
  
  Increase in Operational Efficiency:
  The integration of their ERP system with our TMS boosted operational efficiency by 30%. This optimised how the team handled B2B and B2C deliveries, reducing errors and improving overall logistics management.