Customised Freight Solutions
Privacy Policy
Last Updated Date: 23rd July 2025
Customised Freight Solutions Pty Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information. It applies to all individuals we deal with, including customers, carriers, suppliers, service providers, and job applicants.
By providing your personal information to us, or by using our services or website, you consent to the terms of this Privacy Policy.
What information we collect
We may collect and hold personal information such as:
-
- Your name, job title, and company name
- Email address and phone number
- Postal or business address
- IP address and browser/device information
- Account and billing information
- Freight-related details and service usage
- Any other personal information you provide to us during interactions
How we collect your information
We collect personal information in a variety of ways, including when you:
- Submit a contact form or enquiry via our website
- Communicate with us via phone, email, or in person
- Sign up for a newsletter, promotion, or account
- Apply for a job or request a quote
- Use our services, including when booking freight or requesting credit terms
- We may also collect information from third-party systems or partners that support our services, such as freight platforms, CRM tools, and accounting software.
Why we collect and use personal information
We use your personal information to:
- Provide and manage our services
- Respond to enquiries and fulfil orders or requests
- Process payments and manage accounts
- Conduct internal reporting and analytics
- Communicate with you about services or updates
- Send marketing material (if you have opted in)
- Comply with legal obligations or resolve disputes
Sharing your information
We may share your information with trusted third-party service providers who assist us in operating our business. This includes providers of:
- Customer relationship management (CRM) systems
- Freight and logistics management platforms
- Email marketing and communication tools
- Accounting and invoicing platforms
- Cloud-based file storage and analytics services
Cookies and website analytics
Our website uses cookies and similar technologies to improve functionality and analyse usage. This may include tracking your browser type, IP address, device information, and browsing behaviour. We use tools such as Google Analytics to better understand how visitors interact with our site and improve the user experience. You can manage your cookie preferences via your browser settings.
Direct marketing
From time to time, we may use your personal information to send you marketing updates or newsletters about our services. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link or contacting us directly.
We do not sell your personal information to third parties.
Credit-related information
If you apply for or are granted credit terms with us, we may collect and use credit-related personal information, including:
- Business trading and credit history
- Details provided in credit applications
- Payment history, outstanding balances, or defaults
- Trade references and information from Credit Reporting Bodies (CRBs)
- We may disclose credit-related information to CRBs, such as CreditorWatch, for the purpose of assessing creditworthiness, setting credit terms, or managing overdue accounts.
Overseas disclosures
Some of the platforms we use store or process data on cloud-based servers outside Australia. These may be located in countries such as the United States, the European Union, or other jurisdictions with similar data protection standards.
We take steps to ensure overseas providers protect your personal information in line with Australian privacy laws.
Data security and retention
We take reasonable steps to safeguard personal information from misuse, interference, loss, unauthorised access, or disclosure. This includes:
- Secure systems and passwords
- Firewalls and antivirus software
- Staff access controls and training
Notifiable Data Breaches
If a data breach occurs that is likely to result in serious harm to individuals, we will take steps to notify affected parties and report the breach to the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches scheme.
Examples include unauthorised access to personal data, accidental disclosure, or lost devices containing personal records.
Access and correction
You may request access to or correction of your personal information at any time. We aim to respond to requests within 30 days. You will not be charged for making a request, though we may charge reasonable administrative costs.
To make a request, please contact us via:
Email: accounts@cfsolutions.com.au
We may need to verify your identity before processing your request.
Complaints
If you believe we have breached your privacy rights or the Australian Privacy Principles, you can contact us at accounts@cfsolutions.com.au.
We take all complaints seriously and will aim to resolve your concern within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Updates to this policy
We may update this Privacy Policy from time to time. The most current version will always be published on our website. By continuing to use our services, you agree to the terms of the current version.